We strive every day to give each child the best experience at our school.

We encourage open communication between families and school and welcome conversations face-to-face to support children's learning, safeguarding and wellbeing. 

However, if you would like to raise an issue in the first instance, please do so with the relevant member of staff who will be happy to talk to you and seek to establish a solution. If you are not satisfied with this response and believe the issue has not been resolved, please refer to the Headteacher. We encourage you to do this in person so an effective conversation can be held.

If you would like to make a formal complaint, please put this in writing. The appendix at the end of our policy suggests an appropriate format. 

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We are committed to ensuring that all complaints are acted upon fairly, promptly and without prejudice. We need to know as soon as possible if there is any cause for dissatisfaction.

Those who make a complaint should never feel, or be made to feel, that a complaint made in a reasonable and appropriate way will be taken amiss or will reflect adversely on any child or their opportunities at our school.

We will investigate and try to resolve a complaint in a positive manner and will treat every complaint as an opportunity to put right any matter which may have gone wrong and/or to review our systems and procedures in the light of the relevant circumstances.